Delivery

- FREE Freight Nationwide for all orders over $100.00 + GST!
- Delivery takes 2 - 4 working days nationwide (Depending on stock availability)
- Available for online purchases only

 

Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery.
PLEASE CHECK your package carefully for any signs of damage, IF goods are damaged in transit - DO NOT sign for them. Once you have signed for goods, the couriers will not honor any claims. IF you sign for damaged goods we cannot take any responsibility for goods damaged in transit. 

If goods are lost or damaged in transit, please contact us within 7 business days. We will make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

 

Most North Island addresses will receive goods within 1-3 working days, with the South Island being 2-4 working days after the goods are shipped. You will receive an email that confirms that your order has been dispatched along with the tracking number if available. 
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.

 

Freight Terms and Conditions:

The handling fees are valid for consignments with a total cubic measurement of under 3m3. If your total consignment is above 3m3 you may be charged extra freight.
Freight Free is to main centres nationwide; charges may apply for deliveries in outer-lying areas and islands.
Dexters NZ Ltd reserves the right to change the handling fees at any time, however we will endeavour to advise you before your shipment is sent.
Free freight does not apply to hire items. Freight will be charged at cost to the client.
We only deliver to New Zealand addresses. 

 

Website Terms & Conditions

For a full set of our trading Terms and Conditions, please contact us and we will be more than happy to provide you a copy.

Returns & Replacements

Please contact us with any warranty queries or claims. All freight incurred for any warranty claims or warranty returns are payable by customer. It is normal that goods be returned to place of purchase at the customers cost. If the claim is a warranty issue, then you will not have to pay the freight for the repaired or replaced goods to be returned back to you.

Disclaimer

Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos, pricing or typographical errors. We reserve the right to refuse any order, for any reason.

Payment, Pricing and Promotions

Payment for online orders is due before dispatch, except if your company holds a 20th Month account with Dexters NZ Ltd. 
We offer 3 payment options:
   - Credit Card: your payment will be processed by a trusted third party company SwipeHQ. 
   - Bank Transfer: you can transfer funds directly into our account. If you select this option our account details will be shown on your confirmation page and email.
   - Account Order: This is for monthly account holders at Dexters NZ Ltd only. If you are unsure if you hold an account with Dexters NZ Ltd please call us.
All pricing advertised on this website is subject to GST and freight. (See above for freight charge details.) All pricing advertised is for online orders only. Pricing is subject to change at any time without prior notice. 
Promotional pricing is only valid for the time period of the promotion. Any orders placed outside of the advertised dates will not receive promotional pricing.

Viewing Orders

You can view your current and previous orders at any time by going to 'My Account'. If you have any questions about an order please email or phone us.

Updating Account Information

You have the right to access and update or ammend your contact details at any time. You can do this by going to My Account and selecting which information you wish to change. If you need assitance please contact us. If you wish to opt out of promotional emails please contact us.

External Links

Where there are links to external websites (other than those owned by Dexters NZ Ltd), Dexters does not take any responsability for the content on these sites and cannot guanrantee or verify the accuracy of the information on these sites.

Cancellation or Modification To An Order

If you wish to cancel or modify an order, the best way to call us on 0800 339 837. Any cancellations or modifications to your order after it has been dispatched may incur re-stocking or freight fees. Any changes will be advised to you before the cancellation or modification is confirmed. 

Taxes

All pricing on this website is subject to New Zealand GST at a rate of 15%.

Warranty

All products sold by Dexters are covered by a 12 month Dexters Customer Guarantee warranty, which covers damaged or faulty parts and machines as a result of a manufacturing fault. It does not cover breakages or worn parts that are a result of normal use, rough handling, use of the equipment outside what it is intended for, and normal wear and tear. If the original manufacturer of the product has a shorter or longer warranty term, this will override the Dexters Customer Guarantee.